Privacy Policy
Who we are
We are https://www.watertech.co.ke a company that deals in manufacturing of water purifiers, RO systems and construction of swimming pools, fountains, spas, saunas and steam baths. We also offer waste water management services.
What personal data we collect and why we collect it
We collect personal data from you when you visit our website, register an account, place an order, subscribe to our newsletter, contact us, or use any other features or services on our website. The personal data we collect may include your name, email address, phone number, billing address, shipping address, payment information, and any other information you voluntarily provide to us.
We collect personal data for the following purposes:
- To process and deliver your orders and provide customer service.
- To communicate with you about your orders, inquiries, feedback, or complaints.
- To send you promotional emails, newsletters, or other marketing materials that may interest you.
- To improve our website, products, services, and user experience.
- To prevent fraud, detect security breaches, and protect our rights and property.
- To comply with any legal obligations or requests from authorities.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
If you fill out a contact form on our website, we will collect your name, email address, and message. We will use this information to respond to your inquiry and provide customer service. We will not use this information for marketing purposes unless you explicitly consent to it.
Cookies
Cookies are small files that are stored on your computer or device when you visit a website. They help us recognize you and remember your preferences and settings.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
You can choose to accept or reject cookies by changing your browser settings. However, some features or functions of our website may not work properly without cookies.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We are not responsible for the privacy practices or content of these third-party websites. You should review their privacy policies before accessing or using them.
Analytics
We use Google Analytics to measure and analyze how visitors use our website. Google Analytics uses cookies to collect anonymous data such as the number of visitors, the pages they visit, the duration of their stay, the source of their traffic, and other statistics. We use this data to improve our website performance and user experience.
Google Analytics privacy policy is available here: https://policies.google.com/privacy. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on here: [https://tools.google.com/dlpage/gaoptout].
Who we share your data with
We do not share your personal data with any third parties, except as described below:
- We may share your personal data with our service providers, partners, or affiliates who help us operate our website, process and deliver your orders, send you emails, or perform other functions on our behalf. These third parties are contractually obligated to protect your personal data and use it only for the purposes we specify.
- We may share your personal data with law enforcement, regulators, courts, or other authorities if we are required to do so by law, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or that of others.
- We may share your personal data with other parties in connection with a merger, acquisition, sale, or transfer of our business or assets. In such cases, we will notify you of the change of ownership and the new privacy policy that will apply to your personal data.
How long we retain your data
We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, or as required by law. We will delete or anonymize your personal data when it is no longer needed, or when you request us to do so.
What rights you have over your data
You have the following rights over your personal data:
- You have the right to access, review, update, correct, or delete your personal data that we hold. You can do this by logging into your account on our website, or by contacting us at customercare@watertech.co.ke.
- You have the right to request a copy of your personal data that we hold in a portable and machine-readable format. You can do this by contacting us at customercare@watertech.co.ke.
- You have the right to object to or restrict our processing of your personal data for certain purposes, such as direct marketing. You can do this by changing your preferences on our website, or by contacting us at customercare@watertech.co.ke.
- You have the right to withdraw your consent to our processing of your personal data at any time. You can do this by changing your settings on our website, or by contacting us at customercare@watertech.co.ke.
- You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights.
Where we send your data
We store and process your personal data on servers located in Kenya. These servers are operated by our hosting provider, who is our trusted service provider. Our hosting provider complies with the applicable data protection laws of Kenya, and ensures that your personal data is protected by adequate security measures.
Your contact information
If you have any questions or concerns about our privacy policy or practices, please contact us at customercare@watertech.co.ke or +254 727 76 29 79.
Additional information
How we protect your data
We take reasonable steps to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. We use technical and organizational measures such as encryption, firewalls, passwords, and access control policies to safeguard your personal data.
However, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal data. You are responsible for keeping your account password and login details confidential and secure.
What data breach procedures we have in place
In the event of a data breach that may affect your personal data, we will notify you and the relevant authorities as soon as possible. We will also take appropriate actions to contain and mitigate the impact of the breach, and to prevent similar incidents from happening in the future.
What third parties we receive data from
We do not receive personal data from any third parties, except as described in the section “Who we share your data with”.
What automated decision making and/or profiling we do with user data
We do not use automated decision making or profiling with user data.
Industry regulatory disclosure requirements
We comply with all applicable laws and regulations regarding the collection, use, and protection of personal data. If you are located in a jurisdiction that has specific requirements for privacy policies, you should consult a lawyer before publishing your policy.